{"id":2182,"date":"2026-05-12T09:51:54","date_gmt":"2026-05-12T09:51:54","guid":{"rendered":"https:\/\/hotelnomad.ba\/faq\/"},"modified":"2026-06-29T08:00:04","modified_gmt":"2026-06-29T08:00:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotelnomad.ba\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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RESERVATIONS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  1. How can I book accommodation?<\/strong>
    You can book accommodation directly by calling +387 33 49 10 10, sending an inquiry to info@hotelnomad.ba, or online through our website by selecting your preferred accommodation and stay dates and following the booking instructions. Your reservation can be guaranteed with a credit card or an advance payment.<\/li>
  2. How can I modify or cancel my reservation?<\/strong>
    If you wish to modify or cancel an existing reservation, you can do so by calling +387 33 49 10 10 or sending an email to info@hotelnomad.ba.<\/li>
  3. How do I know my reservation is confirmed?<\/strong>
    A reservation confirmation will be sent to your email address.<\/li>
  4. Which credit cards are accepted?<\/strong>
    We accept the following credit cards: Visa, Mastercard, and Maestro.<\/li>
  5. Is my credit card information secure on your website?<\/strong>
    Yes, your credit card information is completely secure on our website.<\/li>
  6. Where can I find accommodation prices?<\/strong>
    Accommodation prices are displayed on our website after you select your preferred accommodation and travel dates.<\/li>
  7. What is your cancellation policy?<\/strong>
    Free cancellation is available within the following periods:
    20 December \u2013 31 January: up to 21 days (2:00 PM CET) before arrival
    1 February \u2013 28 February & 1 July \u2013 31 August: up to 14 days (2:00 PM CET) before arrival
    1 March \u2013 30 June & 1 September \u2013 19 December: up to 3 days (2:00 PM CET) before arrival<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    STAYING AT NOMAD <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    1. What are the check-in hours?<\/strong>
      Check-in for both hotel rooms and apartments is available from 3:00 PM to 11:00 PM. Guests are required to present a valid photo ID and a credit card upon arrival.<\/li>
    2. What are the check-out hours?<\/strong>
      Hotel rooms: 7:00 AM \u2013 11:00 AM
      Apartments: 7:00 AM \u2013 10:00 AM<\/li>
    3. At what age are children charged the adult rate?<\/strong>
      Children aged 12 and above are charged the adult rate.<\/li>
    4. What are the policies regarding baby cots and extra beds?<\/strong>
      Baby cots are available upon request and subject to availability:
      0\u20132 years: complimentary baby cot<\/li>
    5. Is smoking allowed in the property?<\/strong>
      No, smoking is not permitted inside the property.<\/li>
    6. Do all rooms have air conditioning?<\/strong>
      Yes, all hotel rooms are equipped with air conditioning.<\/li>
    7. What types of hotel rooms do you offer?<\/strong>
      Explore our accommodation options here.<\/li>
    8. What types of apartments do you offer?<\/strong>
      Explore our apartment options here.<\/li>
    9. How often is accommodation cleaned during the stay?<\/strong>
      Hotel rooms:
      Daily cleaning and towel replacement
      Bed linen changed every third day
      Apartments:
      Cleaning, towel replacement, and bed linen change every third day
      Additional replenishment available upon request<\/li>
    10. Which hotel facilities can I use if I stay in an apartment?<\/strong>
      You may use the Wellness & Spa Centre (included in the price), our Gastro Pub, and parking (subject to availability).<\/li>
    11. Is there a luggage storage area?<\/strong>
      Yes.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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      STAYING WITH PETS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      1. Are pets allowed?<\/strong>
        Unfortunately, pets are not permitted.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        SKIING & CABLE CAR <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        1. How much does a ski pass cost?<\/strong>
          Ski pass prices are available on the official Bjela\u0161nica Ski Centre website (link).<\/li>
        2. Does the hotel have its own ski storage?<\/strong>
          Yes. Each room includes a heated ski locker for storing ski equipment.<\/li>
        3. What are the cable car operating hours?<\/strong>
          Cable car operating hours are available on the official Bjela\u0161nica Ski Centre website (link).<\/li>
        4. Does the cable car operate outside the winter season?<\/strong>
          Yes.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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          WELLNESS CENTER <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          1. What are the spa centre opening hours?<\/strong>
            The Spa Centre is open from 8:00 AM to 10:00 PM.
            From 7:00 PM to 10:00 PM, access is restricted to adults only.<\/li>
          2. Can I use the spa centre if I am not staying at the hotel?<\/strong>
            Yes, the spa centre is also available to external guests.
            2-hour access:
            Adults: 40 KM
            Children: 25 KM
            For full-day access, various spa packages are available in our spa price list (link).<\/li>
          3. Can children use the wellness facilities?<\/strong>
            Yes, children may use the swimming pool from 8:00 AM to 7:00 PM.
            Please note:
            The sauna and gym are reserved for adults only.<\/li>
          4. Can I use the wellness centre if I stay in an apartment?<\/strong>
            Yes, wellness centre access is included in the accommodation price.<\/li>
          5. Which wellness facilities are included in the price?<\/strong>
            The price includes access to:
            Swimming pool
            Saunas
            Gym
            Relaxation area<\/li>
          6. Where can I see the wellness offer?<\/strong>
            The wellness offer is available on our website (link).<\/li>
          7. Do I need to book treatments in advance?<\/strong>
            Yes. Treatment reservations can be made via WhatsApp or Viber at +387 61 674 763.<\/li>
          8. What is the swimming pool temperature?<\/strong>
            The pool temperature ranges between 26\u00b0C and 28\u00b0C.<\/li>
          9. Is swimming in a burkini allowed?<\/strong>
            Yes.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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            GETTING TO BJELA\u0160NICA <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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            1. Do you provide airport transfers?<\/strong>
              Yes. For transfer arrangements and more information, please contact us at +387 33 49 10 10 or info@hotelnomad.ba.<\/li>
            2. Do you have an electric vehicle charging station?<\/strong>
              Yes. Use of the charging station is free of charge, but prior reservation is required.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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              PARKING <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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              1. Is parking charged?<\/strong>
                Parking is available for an additional fee depending on the accommodation type and travel period.
                Outdoor parking (subject to availability):
                20 December \u2013 28 February: \u20ac5 per day
                All other periods: Free of charge
                Garage parking (advance reservation required):
                20 December \u2013 28 February: \u20ac10 per day
                All other periods: \u20ac5 per day
                The same conditions apply to both hotel and apartment guests.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                LEISURE ACTIVITIES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                1. What activities and excursions are available around Bjela\u0161nica?<\/strong>
                  A list of available activities and excursions can be found on our website (link<\/a>).<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                  FOOD & DRINK <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                  1. What are the restaurant opening hours?<\/strong>
                    The Gastro Pub is open daily from 9:00 AM to 11:00 PM.<\/li>
                  2. What dining options are available at the hotel?<\/strong>
                    You can explore our dining offer on our website (link).<\/li>
                  3. Are the dishes halal?<\/strong>
                    Our menu is not fully halal, as some sauces contain alcohol.
                    However, all meat used in our kitchen is halal-certified.<\/li>
                  4. Do you offer vegetarian and gluten-free options?<\/strong>
                    Yes. You can view the full menu here (                    link<\/a>).<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                    CONFERENCE FACILITIES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                    1. What is the capacity of the conference room?<\/strong>
                      The conference room can accommodate up to 80 people, depending on the chosen setup. Tables and seating arrangements can be customized according to your needs.<\/li>
                    2. How can I book a conference room?<\/strong>
                      You can contact us by phone at +387 33 49 10 10 or by email at                       info@hotelnomad.ba<\/a>.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                      RESERVATIONS How can I book accommodation?You can book accommodation directly by calling +387 33 49 10 10, sending an inquiry to info@hotelnomad.ba, or online through our website by selecting your…<\/p>\n","protected":false},"author":1,"featured_media":2051,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2182","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ - Hotel Nomad Bjela\u0161nica<\/title>\n<meta name=\"description\" content=\"Frequently asked questions answered\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotelnomad.ba\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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