Updated: 04.10.2025.
Birotim d.o.o. respects your privacy and is committed to protecting your personal data in accordance with the applicable laws of Bosnia and Herzegovina and data protection principles.
With this document, we aim to explain what data we collect, the purposes for which we use it, with whom we share it, and what your rights are.
This Privacy Policy applies to all business and hospitality facilities operated by Birotim d.o.o.
DATA CONTROLLER
The data controller is:
Birotim d.o.o.
Babin do bb
71220 Bjelašnica
Tel: +387 33 49 10 10
E-mail: info@hotelnomad.ba
PURPOSE OF PERSONAL DATA COLLECTION
We collect your personal data in order to provide you with high-quality accommodation services at Hotel and Wellness Apartments Nomad, improve our services, and fulfill legal obligations.
Personal data is collected for the following purposes:
- Improving functionality and user experience on our website
- Accommodation reservations and communication with guests (via website, email, or phone)
- Execution of contractual obligations during the guest’s stay
- Purchase of additional services
- Payment processing
- Maintaining internal guest records for our legitimate interest in improving our offer, customer relationships, services, and sales performance
- Communication with guests after their stay (informing about special offers and service promotions)
- Website usage analysis and improvement of digital services
- Compliance with legal obligations in accordance with applicable laws in Bosnia and Herzegovina
INFORMATION WE COLLECT
During your visit to our website, when making a reservation, staying at our facilities, or cooperating with Birotim d.o.o., we may collect data that can identify you directly or indirectly.
- Your name and surname
- Your date of birth, address, and nationality
- Your contact details
- Payment information (e.g., credit card number)
- Number and type of your identification document
- Notes you provide (e.g., allergies we should consider during your stay)
- Video recordings from surveillance systems at our facilities
- Your IP address during visits to our website
DATA USED FOR MARKETING PURPOSES
We do not sell, rent, or make your email address or other personal data available to third parties without your consent, as this is contrary to our privacy policy.
Birotim d.o.o. follows a strict “no spam” policy. We request your explicit consent if you wish to receive information about our special offers, promotions, and news.
If you have previously been a guest at Hotel Nomad and communicated with us via the email address provided during booking or your stay, we may occasionally contact you with information about offers and services we believe may interest you. This communication is based on our legitimate interest.
At any time, you have the right to withdraw your consent or unsubscribe from promotional messages by clicking the unsubscribe link in any email or by contacting us at: info@hotelnomad.ba info@hotelnomad.ba
EMAIL COMMUNICATION
If you contact us via a form or send us an email containing personal data that can identify you, we will use this data solely to respond to your inquiry and fulfill your request.
USE OF SOCIAL MEDIA
Birotim d.o.o. manages and maintains profiles on social networks such as Facebook and Instagram.
Visitors to our profiles may publish content, photos, or comments related to Hotel Nomad and Wellness Apartments Nomad, our services, or their stay with us. Such posts are based solely on their interest and voluntary consent.
For publicly shared content related to your stay, we may request your consent to publish it on our website or social media profiles.
We only publish publicly available photos and comments from Facebook or Instagram for which you have given consent.
By giving consent, you accept the terms of use of your content, which will be clearly presented when requesting your approval.
COOKIES AND INTERNET TECHNOLOGIES
To ensure optimal website performance and improve functionality and user experience, we use cookies.
You can control and adjust cookie settings in your web browser or disable them entirely. In that case, certain website functionalities may not be available.
A cookie is information stored on your device by a website you visit. Cookies typically store your preferences, such as language or other settings. When you revisit the website, your browser sends cookies back, allowing content to be tailored to your needs.
There are several types of cookies: first-party cookies, session cookies, persistent cookies, and third-party cookies.
First-party cookies come from the website you are visiting and can be either temporary or permanent. These cookies allow websites to store data that will be reused during your next visit to that website (e.g., language selection). Session cookies are deleted after closing the browser, while persistent cookies remain stored on your device until you delete them or until they expire. They allow websites to store data such as login names and passwords, so you do not have to log in every time you visit a specific site.
Third-party cookies come from other websites (e.g., advertisements) and are used to track user activity for marketing purposes.
Birotim d.o.o. uses both first-party and third-party cookies.
We use cookies to improve website performance, facilitate ease of use, and provide relevant information about our services.
Individual user data is not directly identified but is used in anonymous and statistical form for the purposes of analysis, marketing, and improving user experience.
Individualni podaci korisnika ne identifikuju se direktno, već se koriste u anonimnom i statističkom obliku u svrhu analize, marketinga i unapređenja korisničkog iskustva.
DATA RETENTION AND DELETION OF YOUR PERSONAL DATA
Your personal data is stored in a form that allows your identification only for as long as necessary for the purpose for which it was collected.
After this period expires, the data is deleted or made unavailable for further use, except in cases where a longer retention period is required by applicable laws.
TRANSFER OF DATA TO THIRD PARTIES
In certain cases, personal data may be transferred or made available to third parties.
We never sell, rent, or provide your data to unauthorized third parties.
Data may only be shared in the following cases:
- with your consent
- when our partners or service providers access the data within the framework of a contractual relationship with Birotim d.o.o.
- to fulfill our business and legal obligations
In all cases, data transfer is limited to the minimum necessary to achieve the purpose.
Third parties are obligated to protect your data in accordance with applicable personal data protection regulations.
RIGHT OF ACCESS, CORRECTION, AND DELETION OF DATA
At any time, you have the right to request information about the personal data processed by Birotim d.o.o., including:
- source of data
- purpose of processing
- categories of data
- recipients of data
You also have the right to:
- correction of inaccurate data
- deletion of data
- restriction of processing
You can submit a request via email: info@hotelnomad.ba or by mail to: Birotim d.o.o., Babin do bb, 71220 Bjelašnica. To protect your data, we may request additional identity verification before acting on your request. Requests cannot be handled via telephone.
PROTECTION OF CHILDREN’S PERSONAL DATA
Birotim d.o.o. pays special attention to the protection of children’s personal data, taking into account their vulnerability and the need for additional protection when using the internet.
We advise parents and guardians to educate children about safe and responsible handling of personal data, as well as potential risks when using the internet.
Our websites and activities that may be of interest to children are designed in a way that maximizes their privacy and safety.
In accordance with this, Birotim d.o.o.:
- Does not collect, use, or disclose children’s personal data via the internet without prior consent of a parent or guardian, except when it is necessary to respond directly to a child’s request. In such cases, the data is used exclusively for that purpose and not further processed;
- Does not collect children’s personal data for contact outside the internet, except in special cases such as prize contests, and only with prior consent of a parent or guardian;
- Does not provide children’s personal data to third parties without explicit approval of a parent or guardian;
- Does not allow children to publicly share personal data or other content through which they can be identified or contacted, without consent of a parent or guardian;
- Does not require children to provide more personal data than necessary to participate in a specific activity, such as prize contests or other forms of interaction.
In the case of children participating in prize contests or similar activities:
- we require that the child obtains prior consent from a parent or guardian;
- we may request contact details of a parent or guardian to verify consent;
- parents or guardians will be informed about any prizes or results;
- personal data of children and parents is used exclusively for the realization of the specific activity and will not be used for other purposes without additional consent.
Parents or guardians have the right at any time to:
- request access to the child’s personal data processed by Birotim d.o.o.
- request correction of inaccurate or incomplete data
- request deletion of data if there is no longer a purpose for its processing
- prohibit further collection and use of the child’s personal data
To exercise these rights, parents or guardians can contact us via email: info@hotelnomad.ba or by mail: Birotim d.o.o., Babin do bb, 71220 Bjelašnica.To protect children’s privacy, we may request additional identity verification before acting on the request.