FAQ

RESERVATIONS

How can I book accommodation?
You can book accommodation directly by calling +387 33 49 10 10, sending an inquiry to info@hotelnomad.ba, or online through our website by selecting your preferred accommodation and stay dates and following the booking instructions. Your reservation can be guaranteed with a credit card or an advance payment.
How can I modify or cancel my reservation?
If you wish to modify or cancel an existing reservation, you can do so by calling +387 33 49 10 10 or sending an email to info@hotelnomad.ba.
How do I know my reservation is confirmed?
A reservation confirmation will be sent to your email address.
Which credit cards are accepted?
We accept the following credit cards: Visa, Mastercard, and Maestro.
Is my credit card information secure on your website?
Yes, your credit card information is completely secure on our website.
Where can I find accommodation prices?
Accommodation prices are displayed on our website after you select your preferred accommodation and travel dates.
What is your cancellation policy?
Free cancellation is available within the following periods:
20 December – 31 January: up to 21 days (2:00 PM CET) before arrival
1 February – 28 February & 1 July – 31 August: up to 14 days (2:00 PM CET) before arrival
1 March – 30 June & 1 September – 19 December: up to 3 days (2:00 PM CET) before arrival

STAYING AT NOMAD

What are the check-in hours?
Check-in for both hotel rooms and apartments is available from 3:00 PM to 11:00 PM. Guests are required to present a valid photo ID and a credit card upon arrival.
What are the check-out hours?
Hotel rooms: 7:00 AM – 11:00 AM
Apartments: 7:00 AM – 10:00 AM
At what age are children charged the adult rate?
Children aged 12 and above are charged the adult rate.
What are the policies regarding baby cots and extra beds?
Baby cots are available upon request and subject to availability:
0–2 years: complimentary baby cot
Is smoking allowed in the property?
No, smoking is not permitted inside the property.
Do all rooms have air conditioning?
Yes, all hotel rooms are equipped with air conditioning.
What types of hotel rooms do you offer?
Explore our accommodation options here.
What types of apartments do you offer?
Explore our apartment options here.
How often is accommodation cleaned during the stay?
Hotel rooms:
Daily cleaning and towel replacement
Bed linen changed every third day
Apartments:
Cleaning, towel replacement, and bed linen change every third day
Additional replenishment available upon request
Which hotel facilities can I use if I stay in an apartment?
You may use the Wellness & Spa Centre (included in the price), our Gastro Pub, and parking (subject to availability).
Is there a luggage storage area?
Yes.

STAYING WITH PETS

SKIING & CABLE CAR

How much does a ski pass cost?
Ski pass prices are available on the official Bjelašnica Ski Centre website (link).
Does the hotel have its own ski storage?
Yes. Each room includes a heated ski locker for storing ski equipment.
What are the cable car operating hours?
Cable car operating hours are available on the official Bjelašnica Ski Centre website (link).
Does the cable car operate outside the winter season?
Yes.

WELLNESS CENTER

What are the spa centre opening hours?
The Spa Centre is open from 8:00 AM to 10:00 PM.
From 7:00 PM to 10:00 PM, access is restricted to adults only.
Can I use the spa centre if I am not staying at the hotel?
Yes, the spa centre is also available to external guests.
2-hour access:
Adults: 40 KM
Children: 25 KM
For full-day access, various spa packages are available in our spa price list (link).
Can children use the wellness facilities?
Yes, children may use the swimming pool from 8:00 AM to 7:00 PM.
Please note:
The sauna and gym are reserved for adults only.
Can I use the wellness centre if I stay in an apartment?
Yes, wellness centre access is included in the accommodation price.
Which wellness facilities are included in the price?
The price includes access to:
Swimming pool
Saunas
Gym
Relaxation area
Where can I see the wellness offer?
The wellness offer is available on our website (link).
Do I need to book treatments in advance?
Yes. Treatment reservations can be made via WhatsApp or Viber at +387 61 674 763.
What is the swimming pool temperature?
The pool temperature ranges between 26°C and 28°C.
Is swimming in a burkini allowed?
Yes.

GETTING TO BJELAŠNICA

Do you provide airport transfers?
Yes. For transfer arrangements and more information, please contact us at +387 33 49 10 10 or info@hotelnomad.ba.
Do you have an electric vehicle charging station?
Yes. Use of the charging station is free of charge, but prior reservation is required.

PARKING

Is parking charged?
Parking is available for an additional fee depending on the accommodation type and travel period.
Outdoor parking (subject to availability):
20 December – 28 February: €5 per day
All other periods: Free of charge
Garage parking (advance reservation required):
20 December – 28 February: €10 per day
All other periods: €5 per day
The same conditions apply to both hotel and apartment guests.

LEISURE ACTIVITIES

What activities and excursions are available around Bjelašnica?
A list of available activities and excursions can be found on our website (link).

FOOD & DRINK

What are the restaurant opening hours?
The Gastro Pub is open daily from 9:00 AM to 11:00 PM.
What dining options are available at the hotel?
You can explore our dining offer on our website (link).
Are the dishes halal?
Our menu is not fully halal, as some sauces contain alcohol.
However, all meat used in our kitchen is halal-certified.
Do you offer vegetarian and gluten-free options?
Yes. You can view the full menu here (link).

CONFERENCE FACILITIES

What is the capacity of the conference room?
The conference room can accommodate up to 80 people, depending on the chosen setup. Tables and seating arrangements can be customized according to your needs.
How can I book a conference room?
You can contact us by phone at +387 33 49 10 10 or by email at info@hotelnomad.ba.